Senior IT Operations Analyst
Overview
An organization is seeking a Senior IT Operations Analyst to support and enhance enterprise applications, cloud technologies, infrastructure platforms, and operational processes. This role will serve as a senior technical resource responsible for systems administration, application lifecycle management, automation, project leadership, and continuous improvement initiatives across a complex technology environment.
Responsibilities
- Lead support, administration, and optimization of enterprise applications and business systems
- Troubleshoot and resolve complex application, infrastructure, and user-related issues
- Manage application lifecycle activities, upgrades, testing, and deployments
- Administer cloud and on-premises collaboration, messaging, and business platforms
- Lead technology improvement initiatives and operational process enhancements
- Support identity management, access administration, and endpoint technologies
- Coordinate with vendors and technology partners to resolve issues and implement solutions
- Develop and maintain technical documentation, standards, and support procedures
- Oversee quality assurance, system testing, and production readiness activities
- Lead technology projects from planning through implementation
- Provide escalation support and participate in on-call activities as needed
- Mentor junior team members and contribute to team development
Required Qualifications
- 6+ years of experience in IT operations, systems administration, infrastructure support, or enterprise application management
- Experience supporting large enterprise technology environments
- Strong understanding of cloud and on-premises business platforms
- Experience leading technology projects and coordinating cross-functional initiatives
- Knowledge of Windows-based infrastructure, identity management, and enterprise applications
- Experience with data integration, reporting, automation, or systems administration
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent communication and stakeholder management abilities
- Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
- Experience supporting enterprise productivity and collaboration platforms
- Experience with cloud services, infrastructure administration, and systems integration
- Knowledge of database platforms, reporting tools, and business applications
- Experience with automation and operational efficiency initiatives
- Previous experience mentoring team members or serving as a senior technical resource
Benefits
Comprehensive benefits package including healthcare coverage, retirement programs, paid time off, professional development opportunities, and performance-based incentives.