Medical Scheduler

We are looking for a Medical Scheduler to support patient access and appointment coordination for a healthcare organization in Asheville, North Carolina. This contract-to-permanent opportunity is ideal for someone who enjoys helping patients, managing schedules, and working closely with clinical teams in a fast-paced setting. In this role, you will serve as a key point of contact for scheduling needs while ensuring accurate information is maintained and communicated clearly to patients and staff.

Responsibilities:

• Manage appointment booking, changes, and cancellations by aligning patient needs with provider availability and clinic standards.
• Respond to inbound calls and guide patients through scheduling requests, questions, and next steps for upcoming visits.
• Partner with physicians, nursing teams, and other departments to arrange timely and well-coordinated appointments.
• Review and maintain patient demographic and insurance records to support accurate registration and scheduling.
• Share visit details, preparation guidance, and other important instructions so patients know what to expect before their appointments.
• Enter and update appointment information in the electronic health record and related scheduling tools with a high level of accuracy.
• Track provider calendars, identify conflicts, and help resolve schedule adjustments in a timely manner.
• Support referral processing and authorization-related tasks in accordance with clinic requirements.
• Communicate with patients, families, providers, and colleagues in a courteous, attentive, and compassionate manner.
• Complete additional clerical and administrative support tasks while following privacy standards and organizational policies.
• At least 2 years of experience in medical scheduling, patient access, or a related healthcare administrative role.
• Working knowledge of patient appointment coordination and the ability to manage frequent schedule changes.
• Experience verifying and updating patient demographic information accurately.
• Comfortable assisting patients by phone and providing clear scheduling-related information.
• Familiarity with insurance details, referrals, and authorization processes in a clinical setting is preferred.
• Ability to use electronic health record systems or appointment scheduling software effectively.
• Strong communication, organization, and customer service skills in a healthcare environment.