Archived listing. The details below describe a past opening.
We are looking for a detail-oriented Order Entry Customer Service specialist to join a growing team in Maryland. This contract-to-permanent position offers the chance to contribute in a fast-moving onsite environment where customer support, order accuracy, and operational coordination are equally important. The role is ideal for someone who enjoys balancing service, logistics, and sales support while building strong relationships across internal teams and with customers.
Responsibilities:
- Process customer orders with precision in an Oracle-based system, ensuring pricing, purchase order details, and related information are entered correctly.
- Prepare customer pickup requests by selecting items accurately and helping maintain an organized order fulfillment flow.
- Coordinate delivery activity by arranging driver schedules and supporting efficient next-day route planning.
- Follow up with customers regarding shipments, deliveries, and overall satisfaction to promote a positive service experience.
- Work closely with warehouse, shipping, logistics, production, sales, and credit teams to keep orders moving smoothly from entry to fulfillment.
- Identify opportunities to strengthen customer relationships by recommending additional products or services that align with client needs.
- Respond to customer inquiries through phone and email with clear, timely, and courteous communication.
- Assist with operational tasks in the warehouse setting as needed, including handling materials up to 25 pounds safely.
- At least 2 years of experience in customer service, order entry, or operations support within a fast-paced environment.
- Background working in a warehouse-connected, distribution, or fulfillment setting is strongly preferred.
- Proficiency with order management systems, including experience with Oracle, CRM platforms, or similar business software.
- Strong attention to detail with the ability to manage pricing, purchase orders, scheduling details, and data entry accurately.
- Comfortable balancing customer support responsibilities with logistics coordination and changing daily priorities.
- Effective communication skills for customer follow-up, internal team collaboration, and email correspondence.
- A sales-oriented mindset with the ability to support account growth and encourage repeat business.
- Ability to work onsite in Rosedale, Maryland and safely lift up to 25 pounds when required.