IT Support Analyst
Overview
An organization is seeking an IT Support Analyst to provide high-touch end-user support across enterprise technologies, collaboration platforms, devices, and workplace technology. This role serves as a key point of contact for technical support, troubleshooting, equipment deployment, and operational support in a dynamic professional environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for end users
- Troubleshoot hardware, software, connectivity, and application issues
- Manage support tickets and ensure timely resolution of technical requests
- Configure, deploy, and support user devices and workplace technology
- Support mobile devices, collaboration tools, and productivity platforms
- Assist with onboarding, offboarding, and user technology setup
- Support conference room and audio/visual technologies
- Document issues, solutions, and support procedures
- Track recurring issues and recommend process improvements
- Coordinate with internal technology teams and third-party vendors to resolve escalated issues
- Participate in scheduled after-hours and on-call support rotations
- Assist with inventory management, technology refresh initiatives, and software deployments
- Support technology projects and operational initiatives as needed
- Provide guidance and mentoring to less experienced support team members
Required Qualifications
- 4+ years of IT support, help desk, desktop support, or end-user technology experience
- Experience supporting medium to large enterprise environments
- Strong troubleshooting and problem-solving skills across hardware, software, and workplace technologies
- Experience with Microsoft-based productivity and collaboration platforms
- Familiarity with endpoint management, remote support, and device administration
- Excellent customer service and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience supporting executive and business users in a professional setting
- Ability to participate in after-hours support and occasional travel, as needed
Preferred Qualifications
- Bachelor's degree or equivalent professional experience
- Experience supporting collaboration, conferencing, and workplace technology platforms
- Knowledge of identity management, endpoint administration, and systems support
- Experience with device lifecycle management and technology deployments
- Exposure to infrastructure, networking, or cloud-support environments
Benefits
Comprehensive benefits package including medical, dental, vision, retirement programs, paid time off, professional development opportunities, and additional employee perks.