We are seeking a technical, hands-on Desktop Support Technician to support end-user computing in a Windows-based enterprise environment. This role will focus on Windows support, workstation imaging, hardware/software troubleshooting, and Microsoft 365 administration/support. The ideal candidate has strong experience with device deployment, OS configuration, account support, and incident resolution in a corporate setting.
Key Responsibilities:
- Provide Tier 1/Tier 2 desktop support for Windows desktops, laptops, docking stations, printers, and peripherals.
- Troubleshoot and resolve issues related to Windows 10/11, system performance, application installs, drivers, VPN connectivity, and network access.
- Build, image, configure, and deploy desktops and laptops using standard imaging and endpoint deployment tools.
- Perform workstation provisioning, reimaging, refreshes, break/fix support, and decommissioning.
- Support Microsoft 365 applications including Outlook, Teams, Word, Excel, OneDrive, and SharePoint.
- Troubleshoot email client issues, mailbox access, Teams connectivity, and Office application performance problems.
- Handle user account support including password resets, account unlocks, group membership, and basic Active Directory administration.
- Install, configure, and support enterprise software, security tools, and endpoint agents.
- Support patching, software updates, antivirus, and endpoint compliance activities.
- Document technical issues, root cause, troubleshooting steps, and resolutions within the ticketing system.
- Escalate complex issues to systems, network, or infrastructure teams as needed.
- Assist with hardware inventory, asset management, lifecycle replacements, and IT onboarding/offboarding processes.
- 2+ years of desktop support, IT support, or help desk experience in a Windows environment.
- Strong experience supporting Windows 10/11 in an enterprise setting.
- Experience with desktop imaging, deployment, and workstation configuration.
- Hands-on knowledge of Microsoft 365/Office 365 support and troubleshooting.
- Experience with Active Directory for basic user and group administration.
- Familiarity with remote support tools, ticketing systems, and standard ITSM processes.
- Working knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and printer troubleshooting.
- Strong analytical, documentation, and customer support skills.