We are looking for a 2nd shift (2pm-11pm) Bilingual Spanish Customer Service Representative to join a payments-focused corporate team in Indianapolis, Indiana. This contract opportunity with permanent potential is ideal for someone who enjoys assisting customers, resolving service concerns, and communicating product information with accuracy and professionalism. In this role, you will support inbound customer interactions, document issues thoroughly, and help drive a positive service experience while meeting established performance standards.
Responsibilities:
- Assist customers by documenting service concerns and creating detailed support tickets for follow-up and resolution.
- Provide clear guidance on available products, service features, pricing, and applicable fees so customers can make informed decisions.
- Use customer service platforms and internal tools efficiently to review accounts, update records, and complete service requests during interactions.
- Address routine customer questions by following established procedures and escalating issues when additional guidance is needed.
- Meet department expectations for service quality, accuracy, productivity, and call center performance measures.
- Encourage customers to use digital and self-service resources that improve convenience and reduce the need for repeat contact.
- Share information about current promotions, new offerings, and upgraded solutions that may benefit the customer.
- Prepare rate quotes and explain prepay options to help customers evaluate available payment choices.
- Perform additional service and administrative tasks as assigned to support team operations.
- Fluent in Spanish
- Ability to work 2pm-11pm Monday-Friday
- Strong data entry skills with the ability to document customer interactions accurately and efficiently.
- Prior experience in customer service, call center support, or a related client-facing environment.
- Ability to research account details and resolve routine questions using available systems and resources.
- Strong written communication skills, including experience with email correspondence.
- Experience preparing customer quotes or explaining pricing, rates, or billing-related information.
- Spanish language skills are preferred and may be helpful when assisting a diverse customer base.
- Comfortable working with multiple systems while maintaining attention to detail and service quality.