We are looking for a Service Writer to support a busy onsite service department in Mechanicsburg, Pennsylvania. This position is ideal for someone who enjoys helping customers, managing high call volumes, and keeping service activity organized across multiple digital systems. The person in this role will serve as a key point of contact for service-related communication while ensuring work orders, invoicing, and scheduling details are handled accurately and efficiently.
Responsibilities:
- Respond to a high volume of incoming service calls and provide timely, attentive assistance to customers and internal teams.
- Create, update, and manage work orders and related service documentation within online service platforms.
- Enter service-related information accurately, including order details, invoice data, and customer updates, to maintain organized records.
- Use platforms such as Eservice Tech, Extend, Outlook, and Microsoft Teams to coordinate daily service activity and communication.
- Track hourly associate time through the designated time clock system and ensure supporting information is recorded correctly.
- Make outbound calls as needed to confirm service details, provide updates, and resolve open items with customers or technicians.
- Maintain clear communication with technicians and service personnel to support smooth scheduling and follow-up.
- Deliver a positive customer experience by addressing questions clearly and helping move service requests to completion.
- Previous experience in customer service, service coordination, or a service desk environment.
- Ability to handle frequent inbound and outbound calls in a fast-paced setting.
- Strong data entry and order processing skills with close attention to accuracy.
- Comfortable working with multiple web-based systems and learning new technology quickly.
- Proficiency with Microsoft Outlook and Microsoft Teams for daily communication and coordination.
- Experience supporting work orders, invoices, or other service-related administrative tasks.
- Strong communication skills and a personable approach when interacting with customers and coworkers.