Operations Manager

We are looking for an Operations Manager to oversee core office and business functions for a growing organization in the Quincy, MA area. This role is responsible for guiding day-to-day operations, supporting team performance, and helping maintain accurate coordination across departments. The ideal candidate brings strong leadership, operational discipline, and the ability to use reporting and systems knowledge to improve consistency and service delivery.

Responsibilities:

• Lead the daily activities of various departments, ensuring work is organized, efficient, and aligned with operational goals.
• Supervise staff performance by setting expectations, monitoring output, and providing coaching to support accountability and development.
• Review workflows and team processes to identify opportunities for better service levels, stronger compliance, and improved productivity.
• Track key operational metrics and prepare business reports that support decision-making and visibility into department performance.
• Maintain oversight of payment-related follow-up and account standing to help ensure records remain current and issues are addressed promptly.
• Support the effective use of CRM tools to manage information, streamline team activities, and improve reporting quality.
• 3-5+ years of operations management experience (professional/corporate environment)
• People management experience
• Proficiency with a CRM System
• Bachelors degree