Position Overview Our client, a residential property management company, is seeking a personable, customer-focused Resident Services Coordinator to support the day-to-day operations of a residential community. This individual will serve as a primary point of contact for residents, providing exceptional customer service, coordinating resident requests, and assisting with administrative and operational functions. The ideal candidate is highly organized, proactive, and enjoys building relationships with residents while creating a positive living experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced residential environment.
Key Responsibilities
- Serve as a primary point of contact for residents, responding to inquiries, concerns, and service requests in a professional and timely manner.
- Build positive relationships with residents and promote a welcoming, service-oriented community environment.
- Coordinate and track resident maintenance requests, communicating with maintenance teams and vendors to ensure timely resolution.
- Assist with resident move-ins, move-outs, lease renewals, and other related administrative processes.
- Support leasing and property management teams with resident communications, documentation, and general administrative tasks.
- Maintain accurate resident records, files, and property management documentation.
- Assist with coordinating resident events, community activities, and other resident engagement initiatives.
- Address resident concerns and escalate complex issues to property management when appropriate.
- Assist with rent-related inquiries, payment follow-ups, and other account-related questions.
- Help ensure the community's common areas and amenities are maintained to a high standard.
- Provide general administrative and operational support to the property management team as needed.
Qualifications
- 1–3+ years of experience in customer service, resident services, hospitality, leasing, or residential property management.
- Strong interpersonal and communication skills with a customer-first mindset.
- Excellent organizational skills and the ability to manage multiple priorities.
- Professional, approachable, and solutions-oriented demeanor.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office and general administrative systems.
- Experience with property management software such as Yardi, RealPage, Entrata, or AppFolio is a plus.
- Ability to handle resident concerns with professionalism, discretion, and sound judgment.
Ideal Candidate The successful candidate is someone who enjoys working with people, takes pride in delivering an exceptional customer experience, and can balance resident-facing responsibilities with administrative and operational support. A background in hospitality, customer service, multifamily housing, or residential property management would be beneficial.