Customer Service Representative

We are looking for a Customer Service Representative to support vendor and client account services in Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, handles a fast-paced call environment with confidence, and maintains strong attention to detail when working with account records. The person in this role will engage directly with vendors and clients, provide guidance on payment and enrollment matters, and help ensure account information is complete and accurate.

Responsibilities:

• Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information.
• Guide customers through available payment methods, registration steps, and account setup expectations in a clear and thorough manner.
• Enter new information and revise existing records in internal databases while maintaining accurate account documentation.
• Record customer conversations, status updates, and planned follow-up actions with consistency and detail.
• Reconnect with vendors and clients to collect missing details, complete pending registrations, and move account setup forward.
• Examine account records to identify inconsistencies, research issues, and coordinate outreach to resolve discrepancies.
• Work closely with internal teams to address account concerns and support timely issue resolution.
• Achieve established goals for call activity, service quality, productivity, and customer experience.
• Prior experience in customer service, call center support, or a similar high-volume communication role.
• Ability to manage both outbound and inbound calls while maintaining professionalism and efficiency.
• Strong data entry and order entry skills with close attention to accuracy.
• Clear verbal and written communication skills for explaining processes and resolving customer questions.
• Comfort working with account information, documenting interactions, and updating internal systems.
• Strong organizational skills with the ability to follow up on incomplete items and manage multiple tasks.
• Ability to research account issues and contribute to effective problem resolution across teams.