We are looking for a Operations Coordinator to support a fast-paced installation workflow in Blaine, Minnesota. This contract to permanent position is ideal for someone who can work independently, manage a high volume of customer interactions, and keep scheduling and order details accurate in a busy operational setting. The person in this role will help improve service levels by coordinating appointments, maintaining records, and ensuring customers and internal teams stay informed throughout the installation process.
Responsibilities:
- Coordinate installation appointments to keep the schedule organized, efficient, and aligned with customer needs.
- Monitor open installation orders, confirm product availability, and verify supporting labor documentation before work begins.
- Maintain the active job pipeline by updating records daily and closing completed work in a timely manner.
- Prepare and organize installation documents so field crews have the information needed for each assignment.
- Match incoming projects with the appropriate installation teams based on skill set, availability, and job requirements.
- Track incoming orders and inventory details while communicating estimated timelines to customers and internal partners.
- Handle a high volume of inbound calls and customer questions with professionalism, urgency, and a service-focused approach.
- Address customer concerns, process payments or funding documentation for completed work, and perform accurate data entry across operational systemsOperat
- Experience working with CRM or ERP systems, including Microsoft Dynamics or similar business platforms.
- Background in customer service, operations support, or a related industry environment.
- At least 2 years of administrative or coordination experience; additional experience is preferred.
- Ability to work independently and manage competing priorities in a high-volume setting.
- Strong attention to detail with accurate data entry, record maintenance, and documentation skills.
- Effective communication skills for handling phone calls, email correspondence, and stakeholder updates.
- Familiarity with billing, payment processing, compliance, or order auditing activities is beneficial.
