Human Resources (HR) Business Partner

We are looking for an experienced Human Resources Business Partner to support leaders and employees across a multi-location service organization in Indianapolis, Indiana. This contract opportunity with potential for a permanent role blends strategic HR partnership with day-to-day employee support in operational settings such as service centers, call center teams, and field-based functions. The ideal candidate brings strong judgment, practical knowledge of employee relations, and the ability to align people practices with business priorities while fostering a positive workplace experience.

Responsibilities:

• Collaborate with managers and department leaders to shape workforce plans, organizational structure, and people strategies that support business goals.
• Provide guidance on employee relations matters, including performance concerns, corrective action, workplace investigations, and policy interpretation.
• Analyze workforce trends and HR data to help leaders make informed decisions that improve retention, engagement, and operational effectiveness.
• Support onboarding activities in coordination with recruiting partners to ensure a smooth candidate and new employee experience.
• Partner with leadership on performance reviews, career development discussions, succession planning, and training needs across teams.
• Help maintain compliance with federal, state, and local employment requirements while promoting consistent application of company policies and procedures.
• Assist with compensation-related processes such as job evaluations, market alignment, headcount planning, and labor cost discussions.
• Work with payroll and benefits partners to address employee questions and resolve issues in a timely and effective manner.
• Travel to service locations and other remote sites as needed to deliver on-site HR support and reinforce consistent people practices across the organization.
• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• At least 3 years of Human Resources experience, with a strong background in employee relations and support for business leaders.
• Demonstrated success in multi-site, service-driven, or operationally focused environments.
• Working knowledge of employment law, HR policy administration, and performance management practices.
• Experience handling employee relations investigations and advising leaders on workplace issues.
• Ability to balance strategic thinking with hands-on execution in a fast-paced setting.
• Willingness to travel regularly to local and regional business locations as needed.
• Strong communication and relationship-building skills, with the ability to support employees across diverse work environments.