Medical Front Desk Specialist

We are looking for a Medical Front Desk Specialist to support a non-profit mental health services organization in Royal Oak, Michigan. This Contract position is ideal for someone who brings a welcoming presence to the front office while keeping patient intake, scheduling, and administrative processes organized and accurate. The right candidate will help create a positive experience for patients and families by managing daily front desk operations with discretion and efficiency.

Responsibilities:

• Welcome patients and visitors, provide front office support, and maintain a courteous and detail-oriented environment at all times.
• Register arriving patients, update demographic information, and ensure all intake details are complete and accurate.
• Review insurance information, confirm coverage details, and address eligibility questions before appointments when needed.
• Coordinate appointment calendars by scheduling new visits, confirming upcoming sessions, and processing cancellations or changes.
• Answer incoming calls, respond to routine inquiries, and direct messages to the appropriate clinical or administrative team members.
• Maintain organized patient records and complete general administrative tasks that support smooth day-to-day office operations.
• Communicate clearly with patients and families regarding appointment expectations, arrival procedures, and required documentation.
• Use basic medical terminology appropriately while supporting a mental health practice setting and related front desk workflows.
• At least 2 years of experience in a medical front desk, medical receptionist, or similar patient-facing administrative role.
• Hands-on experience with patient scheduling, appointment coordination, and front office reception duties.
• Knowledge of insurance verification processes within a healthcare or behavioral health environment.
• Familiarity with patient check-in procedures and maintaining accurate administrative records.
• Basic understanding of medical terminology and confidence working in a clinical setting.
• Ability to communicate professionally and compassionately with patients, families, and internal staff.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a busy office.