We are looking for a Customer Service Representative to join a manufacturing team in Eastvale, California on a Contract basis. This position supports customers who use commercial equipment by providing clear guidance, resolving technical concerns, and ensuring each interaction is handled with professionalism. The ideal candidate brings hands-on troubleshooting ability, strong communication skills, and a service-minded approach to solving product and equipment-related issues.
Responsibilities:
- Provide front-line assistance to customers by handling incoming calls and support inquiries related to equipment performance, product usage, and service needs.
- Investigate reported equipment or system problems, identify likely causes, and walk customers through practical steps to restore operation.
- Record customer interactions, technical findings, and resolution details accurately to maintain organized support documentation.
- Route advanced or unresolved concerns to the appropriate internal specialists while ensuring timely follow-up for the customer.
- Build positive customer relationships through responsive communication, professionalism, and consistent service quality.
- Work closely with service, operations, and other internal teams to coordinate solutions and address issues efficiently.
- Answer questions related to products, equipment capabilities, orders, and available services with clarity and accuracy.
- Support both inbound and outbound customer communication as needed to provide updates, gather information, and confirm issue resolution.
- Previous experience in technical support, customer support, help desk, field service, or equipment troubleshooting roles.
- Demonstrated ability to diagnose mechanical, electrical, or system-related issues and explain solutions in a customer-friendly manner.
- Background supporting commercial equipment or working in a manufacturing-related environment is strongly preferred.
- Strong problem-solving skills with the ability to evaluate issues, determine next steps, and escalate appropriately when needed.
- Clear verbal and written communication skills, along with strong organization and documentation habits.
- Comfortable learning new equipment, products, systems, and service processes in a fast-paced setting.
- Experience with call center customer service, inbound and outbound calls, and order-related support is beneficial.
- Bilingual Spanish communication skills are an advantage, though not required.
