Fraud Investigator: I

We are looking for a detail-oriented Fraud Investigator to support platform safety and help protect users through timely, accurate review of suspicious activity. This Long-term Contract position is based in Richmond, Virginia, and offers an opportunity to work in a fast-moving environment where strong judgment, organization, and clear communication are essential. The person in this role will investigate fraud trends, evaluate customer appeals, and contribute to secure, compliant operations across the platform.

Responsibilities:

• Monitor transactions and account activity in real time and through historical analysis to identify unusual behavior and reduce fraud risk.
• Investigate suspected fraud patterns, including potential account compromise and other suspicious platform activity, and document findings clearly.
• Manage a steady volume of inbound appeals by organizing priorities effectively and responding within expected timeframes.
• Escalate sensitive or complex cases to internal teams when needed, ensuring issues are addressed thoroughly and efficiently.
• Carry out recurring operational reviews with strong attention to accuracy while identifying ways to streamline workflows.
• Analyze data points and case details to support sound, customer-focused decisions that align with compliance expectations.
• Help maintain a secure and stable user experience by following established procedures and supporting risk prevention efforts.
• 1-2 years of experience in fraud operations, data processing, customer support, or another high-volume environment, or a strong academic background with transferable skills.
• Strong written and verbal communication skills with the ability to explain findings and case outcomes clearly.
• Ability to make sound decisions quickly when handling sensitive issues in a fast-paced setting.
• Excellent time management skills with the ability to balance competing priorities and repetitive tasks effectively.
• High level of discretion and ability to handle confidential information appropriately.
• Availability to work weekends or holidays based on business needs.
• Proficiency with Excel or Google Sheets; familiarity with Salesforce or similar platforms is preferred.
• Understanding of app-based marketplace or gig economy environments is a plus.