We are looking for a detail-oriented Dispatch Coordinator to join a waste and environmental services organization in Cerritos, California. This contract opportunity is ideal for someone who can balance customer communication, scheduling accuracy, and billing support in a fast-paced transportation setting. The person in this role will help coordinate drayage activity, maintain precise order records, and serve as a reliable point of contact for customers, carriers, and internal teams.
Responsibilities:
- Coordinate incoming drayage requests by communicating with customers, confirming service needs, and arranging pickup and delivery schedules.
- Enter and maintain transportation orders in the company’s logistics system with a high level of accuracy while partnering closely with dispatch operations.
- Cross-check shipment details against customer paperwork, terminal activity, and steamship line timelines to ensure scheduling information is correct.
- Address customer questions related to delivery timing, accessorial charges, documentation, and service changes in a clear and timely manner.
- Track import and export booking activity, identify potential service disruptions, and escalate concerns to both leadership and customers when needed.
- Audit completed moves each day to confirm pricing, validate billing details, and align invoices with established customer rate agreements.
- Prepare and issue customer invoices within required turnaround times following container ingate completion.
- Support accounts receivable efforts by researching billing discrepancies and helping resolve invoice-related concerns.
- Contribute to smooth coordination across customer service, dispatch, and billing functions to keep loads moving efficiently.
- Previous experience in dispatch, logistics coordination, transportation operations, or a similar customer-facing scheduling role.
- Strong customer service and communication skills, with the ability to manage multiple requests and priorities throughout the day.
- Bilingual Spanish skills are preferred.
- Familiarity with transportation, CRM, ERP, or dispatch software; experience with Profit Tools or CargoWise is preferred.
- Knowledge of drayage, customs, port terminal activity, or steamship line operations is highly valued.
- Experience working with carriers or shipping networks such as Maersk, Ocean One, or Ocean Network Express is a plus.
- Background in billing support, invoice review, or rate verification is preferred.
- High attention to detail and confidence working with order data, service documentation, and scheduling updates.
