We are looking for a Customer Success Specialist in the Muskegon, MI area to support residents, contractors, and community partners with permit-related services. This Contract position is ideal for someone who enjoys delivering responsive customer service, managing detailed administrative processes, and keeping multiple requests moving efficiently. The person in this role will help guide customers through the permit lifecycle while maintaining accurate records and collaborating with internal technical staff to ensure dependable service. Possible contract to hire, 30 days minimum on contract, 100% onsite, Monday-Thursday, 7:30am-5:30pm, Fridays off. Start as soon as next day!
Responsibilities:
- Assist customers by phone, email, and in person with questions related to permits, application status, and building department services.
- Receive permit applications, review submitted information for completeness, and move requests through each stage of the approval and closeout process.
- Maintain organized records for permit files, correspondence, inspection documents, plans, drawings, and other departmental materials.
- Coordinate with inspectors and plan review personnel to support consistent workflows and timely communication across the permitting process.
- Monitor open permits and follow up on outstanding items to help keep applications, reviews, inspections, and final closures on schedule.
- Provide attentive support to contractors, government representatives, and members of the public while resolving service issues with sound judgment.
- Use office software and permitting systems to enter, update, track, and retrieve information accurately.
- Contribute to process consistency by helping document and uphold standard administrative practices within the building department.
- At least 2 years of experience in an administrative or customer service role.
- Strong ability to communicate effectively with the public, internal teams, contractors, and external agencies.
- Experience handling multiple priorities and interruptions while maintaining accuracy and professionalism.
- Proficiency with Microsoft Office and familiarity with CRM or permitting software.
- Ability to work independently and apply practical judgment in a fast-paced service environment.
- Background in construction, building services, or municipal permitting is preferred.
- Permit technician certification or similar industry credential is a plus.
