Customer Service Representative | South San Francisco, CA
Position Description:
Our client in South San Francisco is seeking a customer-focused and detail-oriented Customer Service Representative to join their team. This role is responsible for delivering exceptional service by assisting customers via phone, email, text, and in person, while ensuring inquiries are resolved accurately and efficiently. The Customer Service Representative will manage incoming customer requests, establish and maintain customer accounts, process payments, update customer information within the CRM system, and address billing and service-related inquiries. This position is ideal for someone who enjoys interacting with customers, thrives in a fast-paced environment, and can balance multiple priorities while maintaining a high level of professionalism.
Key Responsibilities:
- Respond to customer inquiries by phone, email, text, and in person
- Handle high-volume inbound customer calls
- Establish and maintain customer accounts
- Process payments and assist with billing inquiries
- Accurately update customer information within CRM systems
- Resolve customer concerns and service issues in a timely manner
- Support general office and administrative functions
- Collaborate with team members to ensure a positive customer experience
Requirements of the Position:
- 2+ years of customer service, administrative, retail, or office support experience
- Proven ability to handle high-volume customer interactions with professionalism and empathy
- Strong verbal and written communication skills
- Excellent problem-solving and conflict-resolution abilities
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable working independently and as part of a team
- Strong computer skills and proficiency in Microsoft Office
- Experience working with CRM systems and maintaining accurate customer records
- Experience with Shopify and QuickBooks is highly preferred
- Luxury retail, high-end hospitality, office management, or customer-facing experience is a plus
- Bilingual skills are a plus but not required
Schedule & Perks:
- Monday-Friday | 9:00 AM-5:00 PM
- 30-minute lunch
- Casual dress code (collared shirt and nice jeans)
- Free on-site parking
- Lunch provided on Fridays
- Employee discounts on luxury bedding and linens