We are looking for a Service Specialist to provide responsive support for customer and product-related inquiries within a corporate partnerships environment. This contract position focuses on delivering timely service across multiple offerings, maintaining accurate records, and helping ensure issues are resolved within established service expectations. The ideal candidate brings strong communication skills, comfort in a fast-paced call environment, and a proactive approach to improving the customer experience.
Responsibilities:
- Provide attentive support for customer questions and service needs across several partnership-related products and programs.
- Track open requests closely and take timely action to bring items to resolution within defined service commitments.
- Build working knowledge of assigned products, service guidelines, and relevant industry practices to support accurate responses.
- Record customer interactions, updates, and outcomes thoroughly to maintain complete and reliable documentation.
- Use business systems and software tools effectively to manage case activity, enter data, and support daily operations.
- Identify workflow gaps or recurring service challenges and collaborate with leadership on practical improvements.
- Assist team members by sharing guidance, answering questions, and promoting consistent service standards.
- Manage high-volume inbound and outbound communication while maintaining organization, quality, and attention to detail.
- At least 2 years of experience in customer service or a closely related support role.
- Ability to handle frequent inbound and outbound calls with professionalism and confidence.
- Experience with customer outreach and follow-up in a high-volume environment.
- Strong attention to detail with the ability to prioritize tasks and manage data entry accurately.
- Familiarity with service level expectations, compliance-focused work, and policy-based processes.
- Comfort using business software and customer support platforms, including CRM or similar systems.
- Demonstrated resilience, accountability, and motivation in a metrics-driven setting.