We are looking for a Client Services Specialist to support event operations and deliver a high-quality experience for attendees, exhibitors, and internal teams in Irving, Texas. This is a Contract position with an initial 12-week term and the potential to transition into a longer-term opportunity. The person in this role will serve as a key point of contact, helping coordinate event-related services, resolve questions efficiently, and improve communication across multiple programs and live events.
Responsibilities:
- Manage incoming questions from attendees, exhibitors, and staff, providing timely follow-up and driving issues through to completion.
- Review event-related web content regularly to confirm information is accurate, easy to navigate, and aligned with program needs.
- Troubleshoot registration and service-related concerns by identifying root causes and applying practical solutions.
- Work closely with internal departments and external partners to introduce service improvements that strengthen the overall event experience.
- Process and update registrations across multiple platforms with a high level of accuracy and attention to detail.
- Track exhibitor timelines, service needs, and communications to keep deliverables organized and stakeholders informed.
- Coordinate with operations teams to prepare exhibitor pricing materials and support rate structure planning.
- Create and maintain exhibitor service documentation, including vendor details, service options, and booth compliance guidelines for assigned events.
- Travel as needed to conferences, trade shows, client locations, and vendor meetings to support event execution.
- Contribute to additional event and client service activities as business needs evolve.
- Associate degree or comparable relevant experience.
- At least 2 years of experience in customer service, event coordination, or exhibitor-focused project support.
- Solid computer proficiency with the ability to work across registration and event support systems.
- Strong verbal and written communication skills with a customer-focused approach.
- Ability to manage multiple priorities, maintain accuracy, and follow through on detailed tasks.
- Demonstrated problem-solving skills and sound judgment when handling service issues.
- Experience collaborating with cross-functional teams, vendors, and external stakeholders.
- Familiarity with billing, reconciliation, accounts payable, accounts receivable, or related accounting support is a plus.