We are looking for a Dispatcher to support daily delivery operations in Indianapolis, Indiana as part of a contract opportunity with the potential for a permanent role. This position is centered on logistics coordination, driver support, and route oversight in a fast-moving, desk-based environment rather than high-volume inbound call handling. The ideal candidate is comfortable juggling multiple priorities, communicating clearly with drivers and site teams, and using technology to keep service running smoothly throughout the day.
Responsibilities:
- Coordinate daily dispatch activity for a large group of delivery drivers, helping keep routes organized, on schedule, and properly supported throughout each shift.
- Use company software and tracking tools to build, update, and monitor route plans while maintaining visibility into delivery progress and operational issues.
- Support pre-departure operations by receiving inbound vehicles, helping organize package staging areas, and preparing the site for driver loadout.
- Manage driver check-in and departure processes, respond to delivery-related questions, and provide guidance on service expectations, compliance, and performance standards.
- Monitor drivers while they are on the road, address exceptions such as missing packages or failed deliveries, and escalate payment, technical, or compliance concerns when needed.
- Review proof-of-delivery documentation and photos, identify missing or inaccurate records, and ensure issues are documented and communicated appropriately.
- Reset operational areas after loadout, reconcile end-of-shift exceptions, and prepare detailed handoff notes for the remote dispatch team covering evening activity.
- Maintain active coverage at the dispatch station while collaborating with on-site team members across multiple work areas to keep operations moving efficiently.
- Assist with package sorting during high-volume periods and contribute to floor or yard support tasks, including occasional lifting of items up to 25 pounds.
- Previous experience in dispatch, logistics coordination, transportation support, or a similar operations-focused role.
- Strong computer proficiency, including comfort working in communication and spreadsheet platforms such as Slack and Google Sheets.
- Ability to stay organized and make sound decisions in a fast-paced environment with changing priorities and time-sensitive demands.
- Effective interpersonal skills with a detail-oriented, approachable style when working with drivers, site personnel, and cross-functional teams.
- Clear verbal and written communication skills, with the ability to explain issues, provide coaching, and document operational updates accurately.
- Willingness to spend time on the floor or in the yard as needed, including working outdoors at times and handling physical tasks within a 25-pound lifting limit.
- Customer service experience and a practical understanding of delivery coordination, route support, or computer-aided dispatch systems are preferred.