We are looking for a Dispatcher to coordinate daily delivery activity from a desk-based operations environment near Little Ferry, NJ. This contract opportunity with potential for a permanent role is ideal for someone who can stay organized in a fast-moving setting, support drivers throughout the day, and communicate clearly across teams. The position combines route oversight, issue resolution, and hands-on operational support to help keep deliveries on schedule and service levels high.
Responsibilities:
- Manage day-to-day dispatch activity for a large driver group, helping maintain route coverage and delivery flow across assigned operations.
- Use company systems and digital tools to build, adjust, and track driver schedules while monitoring route progress in real time.
- Support facility readiness before departures by receiving incoming trucks, organizing route staging, and preparing the site for driver loadout.
- Assist drivers during loadout by checking them in and out, answering delivery-related questions, and providing coaching on service expectations, compliance, and performance standards.
- Oversee post-departure follow-up by resolving package exceptions, monitoring drivers on route, and escalating operational, payment, technical, or compliance concerns when needed.
- Review proof-of-delivery documentation, identify missing or inaccurate records, and ensure issues are documented for timely correction.
- Reset the dispatch floor after departures and prepare detailed handoff updates for remote teams supporting later operations.
- Provide active support on the floor and in the yard, including limited package sorting during high-volume periods and occasional lifting up to 25 pounds.
- Help maintain continuous workstation coverage in a team-based dispatch setting to support uninterrupted daily operations.
- Prior experience in dispatch, logistics coordination, transportation support, or a similar operations-focused role.
- Strong computer skills with the ability to learn new systems and work effectively in tools such as Slack and Google Sheets.
- Ability to remain calm under pressure, make sound decisions quickly, and take initiative in a fast-paced environment.
- Clear, detail-oriented communication skills with a customer-focused, empathetic approach when supporting drivers and internal teams.
- Comfortable working at a desk while also maintaining a visible presence on the floor and in the yard, including outdoor exposure as needed.
- Ability to lift and move items weighing up to 25 pounds on an occasional basis.
- Strong organizational skills and attention to detail when tracking routes, documenting issues, and following up on exceptions.
- Spanish language skills are a plus.