We are looking for a detail-oriented Sales Coordinator to support resort sales operations in Orlando, Florida. This Long-term Contract position focuses on coordinating group booking activity, assisting sales leaders with daily administrative needs, and helping maintain accurate records across sales systems and customer communications. The ideal candidate brings strong organizational skills, responsiveness, and the ability to manage multiple priorities while delivering dependable support to both internal teams and group clients.
Responsibilities:
- Manage administrative access and day-to-day upkeep within the resort sales platform, ensuring records and booking details remain accurate and current.
- Provide backup support for lead management activities when the Sales System Analyst is unavailable or when additional coverage is needed.
- Communicate with group clients regarding room block progress, including rooming list entry, pickup tracking, cutoff reminders, status updates, and reservation adjustments.
- Support sales managers with operational tasks such as billing-related follow-up, commission coordination, no-show research, and calendar scheduling.
- Assist in preparing client-facing materials and internal documentation, including proposals, agreements, response documents, and meeting logistics.
- Maintain complete group booking files in the sales system, including uploading signed contracts and confirming documentation is properly attached once business is finalized.
- Monitor and replenish printed and digital sales collateral so materials remain available and up to date for team use.
- Participate in department meetings and provide general administrative support to help the sales team operate efficiently.
- Perform additional duties as assigned to meet the ongoing needs of the sales department and resort operations.
- Experience supporting sales, coordination, or administrative functions in a hospitality, resort, or customer-facing environment.
- Working knowledge of sales support processes, with the ability to manage multiple tasks and deadlines accurately.
- Strong written and verbal communication skills for interacting with clients and internal stakeholders.
- Comfortable handling group booking details, reservation updates, and document management with close attention to accuracy.
- Proficiency with office software and the ability to learn or use sales management systems effectively.
- Ability to provide dependable backup coverage for lead handling and other core support activities as needed.
- Strong organizational skills and a proactive approach to follow-up, scheduling, and record maintenance.