We are looking for an experienced and dependable OSA (Reception) to support daily office services operations for a client site in New York, New York. This is a Contract position that combines front-desk support with copy, scanning, mail, and general back-office coordination in a corporate environment. The ideal candidate brings strong customer service instincts, handles time-sensitive requests with care, and maintains accuracy while working across multiple service areas.
Responsibilities:
- Manage reception coverage by greeting visitors, answering multi-line phone calls, and directing inquiries with courtesy and efficiency.
- Process incoming and outgoing mail, packages, and internal deliveries while maintaining accurate service records and tracking information.
- Complete copy, print, scan, and document production requests by reviewing instructions carefully and preparing work according to established service standards.
- Confirm that all job requests are properly documented before starting assignments and organize tasks based on urgency and committed turnaround times.
- Monitor workflow throughout the day, communicate promptly about changing priorities or deadlines, and escalate issues when additional support is needed.
- Perform basic troubleshooting on office equipment and replenish paper, toner, and other supplies to keep operations running smoothly.
- Check finished work for quality, accuracy, and completeness, and contribute to maintaining high service standards across the team.
- Handle confidential materials with discretion and follow both company and client-site procedures for security, safety, and appropriate conduct.
- Support additional office services needs such as intake, hospitality, facilities coordination, or audio/visual assistance as business demands require.
- High school diploma or equivalent required.
- At least 1 year of office services, copy center, mailroom, reception, or similar administrative support experience, ideally within a legal, banking, or large corporate setting.
- Working knowledge of document scanning, reprographics, mail handling, and general back-office procedures.
- Strong customer service and communication skills, including the ability to interact effectively with clients and colleagues from diverse backgrounds.
- Demonstrated attention to detail, solid organizational ability, and the capacity to manage multiple assignments within deadline-driven environments.
- Ability to make sound independent decisions, solve routine operational problems, and recognize when escalation is appropriate.
- Comfortable standing for extended periods, lifting up to 50 lbs. regularly, and working with office equipment such as copiers, scanners, bindery tools, and paper cutters.
- Flexible to work varying shifts and overtime as needed in an environment that may support extended operating hours.