Office Manager

We are looking for an experienced Office Manager to lead day-to-day operations at a well-run testing site in Mentor, Ohio. This Long-term Contract position is ideal for someone who combines strong customer service instincts with the ability to oversee staff, maintain an organized office environment, and support a secure, compliant candidate experience. The role offers the opportunity to manage administrative workflows, guide onsite personnel, and help keep the center running smoothly in a calm, service-focused setting.

Responsibilities:

• Direct daily office and test center activities to ensure smooth operations, strong service delivery, and adherence to company and client expectations.
• Oversee scheduling, guidance, and day-to-day support for onsite staff, including contract team members, while promoting accountability and excellence.
• Coordinate hiring support, onboarding activities, and practical training for new employees to prepare them for site procedures and service standards.
• Review and approve time records and expense submissions accurately and on schedule.
• Enforce candidate check-in, identification, and security procedures to protect the integrity of the testing environment.
• Manage facility-related security measures such as controlled access, keys, locks, alarms, and monitoring systems.
• Step in to perform front desk, receptionist, and test administration duties whenever coverage is needed.
• Resolve routine technical or equipment issues and escalate more complex operational, candidate, or building concerns when appropriate.
• Document incidents, candidate concerns, and unusual testing events clearly, and partner with property management to maintain a safe and well-managed site.
• Support office administration by maintaining supplies, ordering materials as needed, and assisting with administrative tasks such as basic accounts payable coordination.
• High school diploma or equivalent is required; additional college coursework is preferred.
• At least 2 years of experience in a customer-facing environment such as retail, hospitality, call center, or office support.
• At least 1 year of supervisory, team lead, or management experience.
• Strong communication and interpersonal skills with the ability to handle sensitive situations professionally.
• Proficiency with Microsoft Office, Outlook, and Windows-based systems.
• Solid organizational skills with the ability to manage multiple priorities and changing schedules, including evenings and weekends.
• Ability to troubleshoot basic technical issues and produce clear written documentation or reports.
• Ability to lift up to 40 pounds and move through the facility regularly, including standing or sitting for extended periods as needed.