We are looking for a detail-oriented Dispatcher to support daily delivery operations in Wyoming, Michigan. This Long-term Contract position is ideal for someone who can coordinate driver activity, manage route updates, and keep fast-paced dispatch workflows running smoothly. The role combines logistics coordination, real-time problem solving, and driver support to help ensure timely and accurate service throughout each shift.
Part Time Regular Dispatch
- There are 2 weekly shifts: Sunday - Wednesday and Wednesday - Saturday
- 6p-10p EST
- Regular will run starting ASAP through the end of March 2027
- Training will occur via zoom/google link
- Remote online training will occur from 9a-5p CT on Monday and Tuesday of each week.
Part Time Seasonal Dispatch
- There are 2 weekly shifts: Sunday - Wednesday and Wednesday - Saturday
- 7a-12p EST
- Seasonal will run starting ASAP through the 2nd week of January ending 1/15/27
- Training will occur via zoom/google link
- Remote online training will occur from 9a-5p CT on Monday and Tuesday of each week.
Responsibilities:
- Direct day-to-day dispatch operations for a large group of drivers, tracking route activity and responding quickly to changing delivery needs.
- Use dispatch and routing systems to create, adjust, and maintain accurate delivery schedules and status information.
- Prepare the site for departures by receiving incoming vehicles, organizing package staging, and supporting route readiness before loadout begins.
- Guide drivers through check-in and check-out processes, answer delivery-related questions, and provide coaching on service expectations and compliance standards.
- Handle end-of-shift follow-up by resolving delivery exceptions, documenting outstanding issues, and preparing clear turnover notes for the next dispatch team.
- Monitor drivers while they are on route, identify service disruptions, and escalate technical, payment, or policy concerns to the proper internal contacts.
- Review proof-of-delivery records and photos to confirm completeness, flag discrepancies, and ensure required corrections are documented.
- Maintain reliable coverage across dispatch stations and assist with package sorting during higher-volume periods when operational support is needed.
- At least 1 year of experience in dispatching, logistics coordination, customer service, or a related operational support role.
- Working knowledge of computer-aided dispatch tools, route tracking systems, or similar scheduling platforms.
- Ability to manage multiple priorities in a fast-moving environment while maintaining accuracy and strong attention to detail.
- Strong communication skills with the ability to support drivers, answer questions, and provide clear operational direction.
- Comfortable using computer systems for documentation, issue tracking, and schedule updates throughout the shift.
- Problem-solving skills with the ability to recognize delivery issues quickly and take appropriate action.
- Flexibility to support desk-based dispatch work and assist with light operational tasks during peak periods.