Customer Experience Specialist

We are looking for a Customer Experience Specialist to support customers during a busy holiday season in Seattle, Washington. This is a Contract position for someone who thrives in a fast-paced service environment and can handle a large volume of interactions with professionalism and care. The ideal candidate will provide timely assistance across multiple channels, resolve routine issues efficiently, and help create a positive experience for every customer.

Responsibilities:

• Manage a steady flow of customer inquiries each day while delivering attentive, courteous, and solutions-focused service.
• Assist customers with purchases, product changes, and return requests in accordance with established policies and service expectations.
• Document customer concerns and feedback accurately, and route more complex situations to the appropriate support team when necessary.
• Communicate clearly through phone and email to ensure customers receive helpful, respectful, and easy-to-understand guidance.
• Work closely with team members to support a collaborative atmosphere centered on responsiveness and problem-solving.
• Use multiple browser-based tools and customer service systems to research issues, update records, and complete service tasks efficiently.
• Maintain accuracy and attention to detail while adapting to changing customer needs during peak seasonal demand.
• Experience in call center or high-volume customer service environments.
• Strong written and verbal communication skills with the ability to build positive customer relationships.
• Proficiency using multiple browser windows, web-based systems, and email correspondence tools.
• Ability to manage order support, customer success activities, and issue resolution with consistency and professionalism.
• Comfortable troubleshooting basic connectivity problems and identifying when escalation is required.
• Strong organizational skills and attention to detail in a fast-moving work setting.
• Ability to remain flexible, dependable, and customer-focused throughout a seasonal assignment.