Front Desk Administrative Specialist

We are looking for a Front Desk Administrative Specialist to support daily office operations and provide responsive service to members in Tulalip, Washington. This position plays an important role in handling front desk activity, organizing records, and assisting with membership-related documentation. The ideal candidate is detail-oriented, communicates clearly, and is comfortable managing administrative tasks in a fast-paced office setting.

Responsibilities:

• Receive and post customer payments accurately each day while maintaining organized financial records.
• Prepare and process permits, membership forms, and related administrative documents in a timely manner.
• Contact members regarding outstanding balances and follow up on collection-related matters effectively.
• Keep member files current by updating records, scanning documentation, and ensuring information is properly stored.
• Distribute decals and gate cards while confirming eligibility and maintaining issuance records.
• Serve as the first point of contact at the front desk by answering questions, addressing concerns, and directing inquiries appropriately.
• Review and apply park rules, by-laws, and tribal agreement requirements when assisting members and processing documentation.
• Support general office operations by handling inbound calls, performing data entry, and completing additional administrative duties as needed.

The pay range for this position is $19.00 to $21.00 per hour.

Benefits:

• Medical, Dental, Vision and Life Insurance after successful completion of probationary period.
• 40 hours vacation granted after successful completion of probationary period.
• 1 hour of paid sick leave for every 40 hours worked.
• 401(k) retirement plan with 3% company match
• Six paid holidays
• Four personal days
• Previous experience in an administrative assistant, front desk, receptionist, or office support role.
• Ability to manage data entry, document processing, and record maintenance with strong attention to detail.
• Experience handling inbound calls and responding to questions or concerns in a courteous and attentive manner.
• Working knowledge of Microsoft Office, including Excel, Word, and Outlook.
• Familiarity with QuickBooks or similar financial software for payment-related administrative tasks.
• Strong organizational skills with the ability to prioritize multiple responsibilities throughout the day.
• Clear written and verbal communication skills and a customer-focused approach to service.