A Healthcare Company in Texas is in the immediate need of a remote Medical Scheduler with EPIC Software experience. The Remote Medical Scheduler will help patients access timely radiology and oncology services by coordinating appointments with accuracy, professionalism, and empathy. The Remote Medical Scheduler must have insurance verification and or authorization experience. The right person for this role MUST have EPIC experience.
Responsibilities:
- Coordinate new, follow-up, and revised appointments for radiology and oncology services to support efficient patient access to care.
- Arrange diagnostic visits for procedures such as CT scans, MRI exams, X-rays, ultrasounds, and related imaging services.
- Organize oncology-related bookings for consultations, return visits, and treatment appointments while maintaining clear scheduling priorities.
- Review patient records to confirm demographic details, insurance coverage, referral documentation, and required authorizations before finalizing visits.
- Update scheduling systems with accurate appointment information, patient data, and relevant notes to maintain reliable records.
- Assist the team during the electronic medical record transition by adjusting to updated workflows and scheduling practices.
- Resolve calendar conflicts and appointment issues promptly to ensure patients are placed in the appropriate time slots and departments.
- Communicate with patients in a courteous and compassionate manner, especially when coordinating sensitive or urgent healthcare appointments.
- Partner with physicians, clinical teams, and support departments to promote smooth patient flow and coordinated care delivery.
** EPIC SOFTWARE**
- Prior experience scheduling appointments in a medical, hospital, or healthcare environment.
- Working knowledge of radiology, oncology, or other specialty scheduling processes.
- Ability to verify patient demographics, insurance information, referrals, and authorizations with a high level of accuracy.
- Strong interpersonal skills with the ability to assist patients professionally over the phone and through routine follow-up communication.
- Comfortable entering and maintaining detailed information in electronic scheduling or medical record systems.
- Strong organizational skills and the ability to manage multiple appointments, updates, and priority changes in a busy setting.
- Ability to identify scheduling conflicts and take appropriate action to resolve them efficiently.