Archived listing. The details below describe a past opening.
We are looking for a detail-oriented Loan Servicing Specialist II to support loan administration activities for a long-term contract opportunity in Wayne, New Jersey. This position focuses on maintaining accurate loan records, resolving payment-related issues, and responding to servicing inquiries with professionalism and urgency. The ideal candidate brings strong communication skills, sound judgment when handling sensitive information, and prior experience working in a banking or loan servicing environment.
Responsibilities:
- Investigate payment discrepancies, including funds that are missing, delayed, or posted incorrectly, and take appropriate steps toward resolution.
- Process adjustments to loan transactions, including payment reversals, while ensuring account records remain accurate and up to date.
- Prepare and issue payoff documentation in response to customer or internal servicing requests.
- Respond to client questions and service-related requests by researching account activity and providing clear, timely updates.
- Partner with lending teams to address borrower concerns and help bring customer issues to resolution.
- Update loan account details such as payment terms, interest rates, billing data, and related servicing information as needed.
- Establish and maintain account records for organizational loan relationships in accordance with internal procedures.
- Complete borrower profile updates, including address changes and other account maintenance requests, with close attention to accuracy.
- High school diploma or equivalent required, along with 3-5 years of related experience in loan servicing, collections, or banking operations.
- Working knowledge of Microsoft Excel, Word, and Outlook for daily administrative and reporting tasks.
- Strong verbal and written communication skills with the ability to interact professionally with customers, colleagues, and management.
- Ability to work effectively in a collaborative team setting while managing individual responsibilities independently.
- Experience handling confidential financial information with discretion and sound judgment.
- Capacity to meet deadlines, manage multiple priorities, and remain composed in high-pressure situations.
- Familiarity with federal banking regulations and their impact on loan servicing activities.