We are looking for an organized Intake Coordinator to support referral and intake operations for a Contract position based in Newark, Delaware. This role plays a key part in coordinating communication, tracking referral activity, and helping the care team move cases forward accurately and efficiently. The position begins onsite for training and transitions to a hybrid schedule afterward, offering an opportunity to contribute in a fast-paced healthcare environment.
Responsibilities:
- Answer and triage incoming calls promptly, directing non-intake inquiries to the appropriate team members.
- Coordinate closely with internal staff and referral partners to keep intake activity moving smoothly and resolve issues quickly.
- Prepare and share daily status updates with relevant team members to ensure visibility into referral progress and workflow needs.
- Record outcomes from visits and referral-related activity within required timeframes and established procedures.
- Arrange appointments for incoming referrals by assigning the appropriate staff members and documenting each step accurately.
- Partner with the homecare team to support case flow, manage priorities, and maintain consistent communication across departments.
- Work with outside organizations and providers to gather required medical documentation needed for intake processing.
- Maintain high service standards when interacting with both internal stakeholders and external contacts.
- Use intake and content management systems to enter, update, and monitor referral information with a high level of accuracy.
- At least 2 years of experience in intake coordination, client intake, or a related administrative support role.
- Background working in a healthcare, hospice, homecare, or similarly fast-moving service environment.
- Ability to manage high volumes of phone communication while maintaining accuracy and professionalism.
- Experience scheduling appointments, documenting case activity, and tracking follow-up tasks.
- Familiarity with client application tools, content management systems (CMS), or comparable digital record platforms.
- Strong communication skills with the ability to collaborate effectively with internal teams and external referral sources.
- Comfortable handling medical records or sensitive information with discretion and attention to detail.
- Availability to work 8:30 AM to 5:00 PM and adapt to an onsite training period followed by a hybrid schedule.