We are looking for a personable and service-focused Guest Services Representative to support visitors throughout the museum experience in Memphis, Tennessee. This contract opportunity is ideal for someone who enjoys engaging with the public, providing clear guidance, and creating a welcoming environment for guests of all backgrounds. In this role, you will help visitors navigate exhibit spaces, share meaningful information about the museum and the Civil Rights era, and contribute to a high standard of service at key guest-facing stations.
Responsibilities:
- Welcome visitors at assigned museum locations and create a positive first impression from arrival through entry.
- Guide guests through screening, entry points, hallways, and exhibit areas while helping maintain an orderly flow of traffic.
- Speak with visitors about museum displays, including permanent and traveling exhibitions, using prepared messaging and learned exhibit knowledge.
- Support front-door and box office interactions by answering questions and delivering attentive service that aligns with visitor satisfaction goals.
- Provide short verbal introductions and follow-up remarks in the theater area before and after scheduled video presentations.
- Remain attentive at designated standing posts throughout the museum and respond appropriately to guest needs in real time.
- Build familiarity with the museum's mission, featured content, and historical subject matter to offer accurate and helpful information.
- Contribute to service and sales objectives by assisting guests effectively and representing the organization in a thoughtful and attentive manner.
- At least 2 years of experience in customer service, guest relations, retail, or another public-facing role.
- Strong communication skills with the ability to speak confidently and courteously with a wide range of visitors.
- Comfortable standing for extended periods and working at different stations throughout the museum.
- Availability to work weekends and a schedule that includes closures on Tuesdays plus one additional day off during the week.
- Ability to give directions clearly, manage guest questions, and maintain composure in busy visitor areas.
- Demonstrated focus on service quality, professionalism, and creating a welcoming guest experience.
- Experience supporting retail or ticketing environments is helpful, including familiarity with sales-oriented service expectations.