We are looking for a dependable Dispatcher to support daily coordination efforts for a Contract position based in Durham, North Carolina. In this role, you will serve as a central point of contact for incoming service needs, organize response activities, and help maintain a high standard of customer support. The ideal candidate is comfortable working in a fast-paced environment, communicating clearly with multiple parties, and using dispatch technology to keep operations running smoothly.
Responsibilities:
- Manage incoming calls and service requests, gather key details, and assign work based on urgency and availability.
- Coordinate schedules and logistics to ensure timely response and efficient use of field or service resources.
- Use computer-aided dispatch systems to enter updates, monitor active assignments, and maintain accurate records.
- Communicate with customers, team members, and other stakeholders to provide status updates and resolve routine issues professionally.
- Track open requests from start to completion and follow up as needed to support service accuracy and customer satisfaction.
- Adjust dispatch plans in real time when priorities change, delays occur, or additional support is required.
- Maintain organized documentation of calls, dispatch activity, and service outcomes for reporting and operational reference.
- Experience in dispatching, call center support, customer service, or a related coordination role.
- Ability to manage multiple tasks at once while remaining attentive to detail and deadlines.
- Strong verbal and written communication skills with a detail-focused and service-focused approach.
- Proficiency with computer systems and the ability to learn or use computer-aided dispatch tools effectively.
- Skilled in coordinating logistics and making sound decisions in a fast-moving work environment.
- Ability to remain calm under pressure and respond appropriately to changing priorities.
- High school diploma or equivalent is typically required.