We are looking for a Customer Assurance Representative to support service-related customer interactions in Lebanon, Tennessee. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and can help coordinate between customers and service teams. The person in this role will manage incoming inquiries, provide timely updates, and contribute to a positive customer experience through consistent follow-through.
Responsibilities:
- Respond to inbound customer calls and messages with professionalism, accuracy, and a strong focus on service
- Assist with scheduling, coordination, and follow-up activities that support field service or technician-related work
- Provide customers with clear updates regarding service status, next steps, and expected timelines
- Document customer interactions, service details, and resolutions in internal systems with close attention to accuracy
- Work closely with service technicians and internal teams to help resolve issues efficiently
- Escalate service concerns when needed to ensure timely handling and customer satisfaction
- Track open requests and maintain consistent communication until each issue is properly addressed
- Support operational processes that improve service delivery and strengthen the overall customer experience
- Previous experience in customer service, call handling, or a related support role
- Strong verbal and written communication skills with a detail-oriented, customer-focused approach
- Ability to manage multiple tasks, prioritize effectively, and stay organized throughout the workday
- Comfortable using computer systems to enter information, track requests, and maintain accurate records
- Strong problem-solving skills and the ability to respond calmly in a fast-moving environment
- Ability to collaborate effectively with technicians, service teams, and other internal partners
- High attention to detail and commitment to delivering reliable follow-up and support