We are looking for a Dispatcher to join a fast-moving delivery operation. This contract opportunity is well suited for someone who thrives in a fully onsite environment and can keep daily routes organized while supporting drivers throughout the day. In this role, you will help maintain efficient last-mile delivery performance by coordinating schedules, tracking route activity, and resolving service-related issues as they arise. The position offers two shift options: Sunday through Wednesday or Wednesday through Saturday.
Responsibilities:
- Coordinate daily delivery schedules and manage route activity to help drivers stay on track throughout the shift.
- Oversee pre-departure operations by receiving inbound trucks, organizing package flow, staging routes, and preparing the site for driver loadout.
- Support driver check-in and launch by answering operational questions, resolving package concerns, and confirming route readiness before departure.
- Provide ongoing guidance to drivers on service expectations, delivery procedures, and compliance standards to promote strong field performance.
- Monitor active routes in real time, identify service disruptions, and take action to address exceptions that could affect delivery completion.
- Investigate failed deliveries and package issues after loadout, reconcile outstanding items, and document incidents when risk reporting is needed.
- Review proof-of-delivery records and photos, identify missing or inaccurate documentation, and escalate unresolved concerns to the appropriate teams.
- Record payment, compliance, and technical issues clearly and prepare end-of-shift updates for the remote dispatch team to ensure continuity.
- Assist with package sorting during high-volume periods when operational demands require additional floor support.
- Previous experience in dispatch, logistics coordination, or transportation support in a fast-paced environment.
- Strong customer service skills with the ability to communicate clearly and professionally with drivers and internal teams.
- Accurate data entry skills and confidence working with computer-based tracking and dispatch tools.
- Ability to manage multiple priorities at once while maintaining attention to detail and meeting time-sensitive demands.
- Comfortable working fully onsite and supporting both desk-based coordination tasks and occasional warehouse floor activities.
- Capable of monitoring a high volume of deliveries and responding quickly to route changes or service exceptions.
- Availability to work one of the scheduled shifts: Sunday through Wednesday or Wednesday through Saturday.