This position will serve as the first point of contact for customers while supporting daily office operations. In this role, you will assist customers by phone, email, and in person, coordinate service and installation scheduling, manage customer records, and support lead management activities. The ideal candidate is detail-oriented, enjoys problem-solving, and thrives in a fast-paced environment where exceptional customer service is the top priority.
Responsibilities:
- Enter and maintain customer records with accuracy, ensuring account details and service information remain current in company systems.
- Coordinate installation and service appointments, adjusting schedules as needed to support efficient technician routing and timely customer support.
- Welcome visitors, assist with front desk activities, and provide in-person support for walk-in customer needs and counter sales.
- Respond to customer questions by phone and in person, delivering clear information and resolving issues with professionalism and care.
- Track and manage incoming sales and service opportunities, helping move leads through the process and connecting customers with the right solutions.
- Build working knowledge of the company’s products and services to provide informed guidance and support to customers.
- Support communication between customers and field technicians to help ensure service commitments are completed smoothly and on schedule.
- At least 2 years of experience in customer service or a related administrative support role.
- Strong verbal and written communication skills with a consistent focus on customer satisfaction.
- Proven ability to organize multiple priorities, manage time effectively, and maintain close attention to detail.
- Comfortable using Microsoft Office applications for everyday administrative and communication tasks.
- Experience with scheduling, dispatch coordination, or service-related office support is highly valued.
- Ability to learn product and service information quickly and apply it when assisting customers.
- Strong phone etiquette and confidence handling inquiries, schedule updates, and customer concerns.
Compensation & Benefits:
- The targeted salary range for this position is $20-$26/hour
- Full benefits package (medical, dental, vision)
- 401k, long-term disability, employee discount program, and elective benefits
- PTO + Paid Holidays
This is an excellent opportunity to join a stable and growing company that values teamwork, customer relationships, and long-term employee success!