Archived listing. The details below describe a past opening.
We are looking for a Customer Service Representative to support a busy service operation in Cleveland, Tennessee. This Contract position is ideal for someone who enjoys helping customers, managing a steady flow of inbound calls, and delivering clear, courteous service. The person in this role will serve as a key point of contact for customer questions, account concerns, and service-related requests while helping maintain a positive customer experience.
Responsibilities:
- Respond to incoming customer calls with professionalism, empathy, and a focus on timely resolution.
- Assist callers with billing questions, complaints, account concerns, and general service inquiries by providing accurate information.
- Document conversations, service requests, and outcomes in the CRM system to keep customer records complete and current.
- Route more complex customer matters to the appropriate internal teams and follow established procedures for escalation.
- Manage a high volume of interactions while balancing call handling, data entry, and administrative follow-up tasks.
- Share relevant details about company services and policies so customers receive consistent and helpful guidance.
- Maintain service quality by meeting performance expectations related to responsiveness, accuracy, attendance, and customer satisfaction.
- Participate in training and ongoing learning to strengthen product knowledge, system use, and customer support skills.
- High school diploma or equivalent is required.
- At least 1 year of experience in customer service, call center support, or a similar client-facing environment is preferred.
- Strong verbal and written communication skills with the ability to remain detail-oriented in challenging situations.
- Intermediate computer skills, including experience with Microsoft Office, CRM platforms, and accurate data entry.
- Ability to type approximately 45 to 60 words per minute while handling customer interactions efficiently.
- Proven ability to manage multiple tasks at once and stay organized in a fast-paced, high-call-volume setting.
- Strong problem-solving skills, attention to detail, and the ability to work both independently and collaboratively.
- Must be able to complete pre-employment requirements, which may include background screening, required substance screening for all candidates, and employment reference checks.