We are looking for a Compliance, Customer Specialist to support customer interactions and compliance-related account activities in Fresno, California. This Long-term Contract position is ideal for someone who is comfortable handling high-volume communication, reviewing documentation, and applying municipal code guidelines to determine account obligations. The role combines customer service, administrative coordination, and analytical work to help maintain accurate records and resolve account issues effectively.
Responsibilities:
- Manage incoming and outbound customer communications by phone and email, providing timely support and accurate account information.
- Review municipal code provisions and apply established guidelines to assess tax responsibility across assigned jurisdictions.
- Assist taxpayers with questions, explain account-related matters clearly, and deliver attentive service in a call center setting.
- Process submitted forms, statements, and supporting documentation while maintaining accuracy and completeness in records.
- Calculate charges on business tax invoices and verify account details to identify inconsistencies or missing information.
- Conduct follow-up outreach to obtain account details, resolve open items, and support collection efforts on outstanding balances.
- Maintain customer accounts, update relevant records, and prepare payment batch documentation for city-related transactions.
- Perform general administrative tasks such as scanning, filing, and organizing documents to support daily operations.
- Use available data to identify potentially non-compliant businesses and issue appropriate notifications or outbound correspondence.
- Monitor call activity and adhere to company policies, service standards, and compliance requirements in all interactions.
- At least 2 years of experience in customer service, call center support, compliance operations, or a related administrative role.
- Ability to work on a computer for extended periods during a standard five-day workweek.
- Experience handling both inbound and outbound calls, along with written communication through email or similar channels.
- Working knowledge of Microsoft Office applications and the ability to navigate multiple browser windows efficiently.
- Strong attention to detail with the ability to compare data, detect discrepancies, and maintain accurate records.
- Effective verbal and written communication skills with a detail-oriented, customer-focused approach.
- Ability to analyze information, solve problems, and exercise sound judgment when reviewing account or compliance issues.
- Comfortable supporting customers with account questions, follow-up requests, and basic connectivity-related concerns when needed.