We are looking for a Collections Specialist to support account recovery efforts for a contract position based in Illinois. this role will operate Monday - Friday, 12pm-8pm CST. In this role, you will work directly with customers to resolve overdue balances, arrange practical repayment options, and maintain accurate account records. This opportunity is well suited for someone who can manage frequent customer interactions, investigate payment issues, and deliver attentive service while meeting business-hour expectations for the assigned location.
Responsibilities:
- Manage a portfolio of delinquent accounts ranging from early-stage to more advanced past-due balances, taking appropriate action to secure payment.
- Develop and document payment arrangements that help customers bring overdue accounts back into good standing.
- Process account closures or service cancellations when payment is not received and established guidelines require further action.
- Prepare and distribute collection correspondence, maintain accurate mailing information, and update records when notices are returned.
- Partner with internal teams to research disputed charges and compile supporting documentation, including requested account-related certificates.
- Investigate missing or incorrectly applied payments, follow up with customers as needed, and ensure account details are corrected promptly.
- Create credit adjustments or memos when account review supports a billing correction.
- Handle a high volume of inbound and outbound customer communication while providing clear, effective resolution to account concerns.
- High school diploma required.
- Previous experience in collections is preferred, including commercial, consumer, or general credit and billing collections.
- Background in customer service with the ability to communicate professionally in challenging account situations.
- Ability to manage a heavy call volume while maintaining accuracy and responsiveness.
- Experience resolving delinquent balances through negotiation, payment arrangements, and account follow-up.
- Strong multitasking and problem-solving skills, with the ability to identify issues and drive timely resolution.
- Familiarity with aging accounts, collection processes, and inbound call handling.
- Ability to work in an office environment while remaining seated for most of the workday.