Call Center Specialist

We are looking for a compassionate and dependable 2nd Shift Call Center Specialist to join a fully onsite team in Pennsylvania. This contract-to-permanent opportunity is ideal for someone who communicates clearly, handles sensitive conversations effectively, and enjoys helping people through important next steps. In this role, you will serve as an initial point of contact, collect key details accurately, and provide a positive experience for customers navigating life insurance-related inquiries. Hours: M-F 2:30pm -10pm (2nd shift), Sundays occasionally – 9am-2pm

Responsibilities:

• Handle a high volume of incoming and outgoing calls while maintaining a courteous, patient, and detail-oriented approach.
• Speak with customers about life insurance-related matters, gather necessary information, and document details accurately in company systems.
• Guide callers through the early stages of the process by answering questions and explaining next steps clearly.
• Enter and update customer records with close attention to accuracy, completeness, and timeliness.
• Provide empathetic support during sensitive conversations and respond appropriately to customer concerns.
• Coordinate with internal teams to ensure each inquiry is routed correctly and progresses efficiently.
• Maintain consistent attendance and schedule flexibility, including second-shift hours and occasional Sunday coverage.
• Support day-to-day call center operations while meeting service expectations for responsiveness and quality.
• At least 3 years of experience in a call center or customer service environment.
• Strong verbal communication skills with the ability to remain clear, respectful, and reassuring on the phone.
• Experience managing both inbound and outbound calls in a fast-paced setting.
• Comfortable using customer service software and standard office tools to document interactions and track information.
• Basic office and computer skills, including accurate data entry and system navigation.
• Reliable transportation to support fully onsite work in Blue Bell, Pennsylvania.
• Dependable attendance, a positive attitude, and a detail-oriented work ethic.
• Familiarity with Ethernet-connected workstations or similar office technology is preferred.