Bilingual Spanish Receptionist

Robert Half is partnering with a busy medical practice in Escondido to find a bilingual English/Spanish Receptionist who enjoys helping patients and keeping front-office operations running smoothly! This position is ideal for someone who can communicate comfortably in both languages, provide a welcoming first impression, and help patients navigate scheduling and registration. You'll work closely with clinical and administrative staff to coordinate appointments, maintain accurate records, and ensure patients receive clear information. The ideal candidate is empathetic, detail-oriented, and able to remain calm and professional during busy periods.

Responsibilities Include:

• Greet patients and visitors and assist with check-in procedures.
• Answer incoming calls in English and Spanish and route inquiries appropriately.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Update patient demographics, contact details, and registration information.
• Assist patients with routine questions regarding appointments and office procedures.
• Collect intake paperwork and verify that required forms are complete.
• Coordinate appointment changes with clinical staff.
• Direct billing, insurance, referral, and clinical questions to the appropriate department.
• Maintain accurate electronic records and follow patient privacy requirements.
• Scan, upload, and organize medical and administrative documentation.
• Monitor appointment schedules and notify staff of changes or cancellations.
• Assist with general office tasks, correspondence, and front-desk organization.
• 1–3 years of receptionist, customer service, or administrative experience.
• Fluency in both English and Spanish, including professional verbal communication.
• Strong phone etiquette and interpersonal skills.
• Familiarity with appointment scheduling software or electronic health records preferred.
• Accurate data-entry skills and attention to detail.
• Ability to handle confidential patient information appropriately.
• Medical office or patient-facing experience is a plus.