Robert Half Marketing and Creative has an agency client looking for an Account Supervisor/Director to lead client relationships and guide integrated marketing initiatives for an agency and their client based in Charleston, West Virginia. This contract-to-permanent opportunity is ideal for a strategic account leader who can balance client service, team coordination, and financial oversight while keeping projects moving efficiently. The role partners closely with creative, media, production, and digital teams to deliver high-quality work that aligns with business goals, budgets, and contractual commitments.
Responsibilities:
- Serve as the primary day-to-day contact for assigned clients, building trust through clear communication, proactive updates, and dependable follow-through.
- Direct cross-functional teams across creative, media, production, digital, and print efforts to keep deliverables on schedule, within scope, and aligned to expectations.
- Lead client meetings, status discussions, and planning sessions while identifying risks, opportunities, and strategic recommendations for internal leadership.
- Oversee account financials by monitoring forecasts, reviewing revenue performance, tracking aged items, and maintaining accurate reporting for stakeholders.
- Partner with senior account leadership to support growth initiatives, respond to proposal requests, and help shape solutions for new business opportunities.
- Coordinate contract setup and confirm that service delivery, timelines, and required outputs consistently meet agreed client obligations.
- Work with internal teams to uphold account processes, strengthen collaboration, and maintain a high standard of quality across all deliverables.
- Contribute strategic perspective informed by marketing best practices, using data and insight to guide recommendations and improve outcomes.
- Participate in industry learning opportunities and share relevant insights, case studies, and best practices with colleagues across the organizati
- 3-6+ years of experience in agency, client services, or account management roles.
- Proven ability to manage client relationships independently and work effectively with cross-functional teams.
- Strong financial acumen, including experience supporting large budgets, forecasting, and revenue tracking.
- Solid understanding of integrated marketing disciplines, including creative, media, digital, print, and website-related initiatives.
- Knowledge of both B2C and B2B marketing principles and current industry best practices.
- Excellent communication and presentation skills, with the ability to engage internal teams and external clients confidently.
- Demonstrated leadership, sound judgment, and strong problem-solving capabilities in a fast-paced environment.
- Willingness to travel for client meetings, events, and industry conferences as needed.