Archived listing. The details below describe a past opening.
We are looking for a dedicated Service Delivery Manager to join our team in Lutz, Florida. This role is ideal for someone who is detail oriented, possesses strong technical expertise and leadership skills, and is capable of overseeing operations while ensuring exceptional service delivery. The position requires hands-on management of technicians, collaboration with project teams, and the ability to implement effective processes in a dynamic environment.
Responsibilities:
- Supervise and manage daily activities of 12-18 technicians to ensure efficient and timely completion of tasks.
- Collaborate with in-house project managers to align operational goals and maintain seamless project execution.
- Monitor technical systems, including Cat6 cabling, intercom systems, readers, lock sets, and cameras, ensuring functionality and resolving issues.
- Develop and implement standardized operating procedures to improve service delivery and operational efficiency.
- Maintain open communication with technicians and stakeholders, providing updates and addressing concerns effectively.
- Oversee scheduling and resource allocation to optimize performance and meet project deadlines.
- Identify areas for improvement within service operations and propose innovative solutions.
- Ensure compliance with company policies, procedures, and industry standards.
- Conduct regular reviews of technician performance, offering guidance and support to enhance productivity.
- Address technical challenges and provide insight to troubleshoot and resolve complex issues.
- Minimum of 5-10 years of experience in service management or a related field, with a proven track record of overseeing technical teams.
- Solid understanding of technical systems including Cat6 cabling, intercom systems, readers, lock sets, and cameras.
- Strong leadership and communication skills to effectively manage technicians and collaborate with project managers.
- Ability to develop and implement operating procedures that align with organizational goals.
- Experience in resource allocation, scheduling, and managing multiple priorities.
- Proficiency in troubleshooting technical issues and providing solutions.
- Familiarity with industry standards and compliance requirements.
- Demonstrated ability to thrive in a fast-paced, growth-focused environment.