We are looking for an experienced Dispatcher to support daily transportation and pickup operations at our Pennsylvania hub. This contract opportunity is ideal for someone who can guide front-line dispatch activity, maintain service flow, and respond quickly to changing volume and staffing needs. The person in this role will work on site, help keep routes and package movement on schedule, and contribute to a safe, accountable team environment.
Responsibilities:
- Direct day-to-day dispatch activity at the hub to keep pickups, routes, and service commitments moving efficiently.
- Provide hands-on guidance to a team of dispatchers, helping prioritize work, adjust coverage, and maintain productivity throughout each shift.
- Reassign tasks and respond to attendance gaps or workload changes so operations remain properly supported.
- Monitor performance indicators such as throughput and route progress, then share updates with transportation and site leadership.
- Coach team members in real time on dispatch procedures, service recovery, and exception resolution.
- Lead routine safety discussions and reinforce adherence to company policies, operational standards, and compliance expectations.
- Escalate equipment problems, staffing shortages, or unexpected volume issues to the appropriate manager for timely resolution.
- Coordinate closely with hub leadership and transportation partners to support smooth execution of daily logistics activities.
- At least 3 years of experience in dispatch, transportation coordination, or a similar logistics-focused role.
- Demonstrated ability to support or lead a dispatch team in a fast-paced operational setting.
- Working knowledge of dispatching practices, route coordination, and package or delivery operations.
- Experience delivering strong customer service in a call center, service desk, or high-volume support environment.
- Familiarity with computer-aided dispatch systems and other operational tracking tools.
- Strong communication skills with the ability to coach others, manage priorities, and escalate issues effectively.
- Comfortable working on site in Aston, Pennsylvania, Monday through Friday, with weekend availability as business needs require.