Associate Global Forwarding Agent

This is a contract position suited for someone who is organized, thorough, and comfortable managing shipment documentation, timelines, and communication across multiple parties. The person in this role will help keep freight moves on track from order initiation through final delivery while maintaining accurate records and providing timely updates.

Responsibilities:

• Coordinate international freight activities from purchase order release through final cargo delivery, ensuring each shipment progresses according to customer expectations and service requirements.
• Review and maintain shipment records with a high degree of accuracy, including routing details, dates, documentation, and applicable trade terms.
• Respond to customer inquiries with clear, attentive communication and apply foundational logistics knowledge to support day-to-day service needs.
• Prepare straightforward to moderately complex pricing quotes by gathering shipment details and aligning them with established rate guidelines.
• Work closely with internal teams, overseas offices, agents, and external vendors to keep shipments moving efficiently and resolve issues quickly.
• Follow customer-specific standard operating procedures and help ensure compliance with documented processes throughout the shipment lifecycle.
• Monitor milestones and take action on routine shipment tasks to support on-time execution and consistent service performance.
• Contribute to a collaborative team environment and assist with additional logistics or administrative duties based on business needs
• High school diploma or equivalent required.
• Basic working knowledge of Microsoft Office applications.
• Experience or familiarity with customer service and administrative documentation in a business setting.
• Strong verbal and written communication skills with the ability to manage multiple priorities effectively.
• Solid critical-thinking and problem-solving abilities in a fast-paced environment.
• Careful attention to detail and commitment to maintaining accurate data.
• Associate’s or bachelor’s degree from an accredited college or university preferred.
• Exposure to transportation, freight forwarding, or international shipping processes is preferred.