Archived listing. The details below describe a past opening.
Robert Half is working with a client seeking a Senior Manager (Front Office Solutions).
- Lead the strategy, roadmap, delivery, and ongoing support of customer-facing technology platforms and front-office solutions.
- Serve as the technology lead for a major portal modernization initiative, partnering with third-party vendors to deliver next-generation capabilities.
- Manage a portfolio of customer portals, CRM platforms, sales and marketing technologies, and related business systems.
- Balance new feature development with operational support and continuous improvement initiatives.
- Drive planning, architecture, development, deployment, and optimization of scalable front-office solutions.
- Collaborate with business stakeholders, product teams, and technology leaders to prioritize initiatives and align technology investments with business goals.
- Ensure solutions align with enterprise architecture, security, integration, and data governance standards.
- Lead distributed teams of employees, contractors, and offshore resources to deliver high-quality technology solutions.
- Establish and promote best practices in Agile delivery, DevOps, and modern software engineering.
- Monitor system reliability, performance, adoption, and service health metrics.
- Manage production support, incident resolution, and platform stability for customer-facing applications.
- Develop and maintain strategic relationships with technology vendors and implementation partners.
- Provide technical leadership, coaching, mentoring, and performance management for engineering and technology teams.
- Drive the adoption of emerging technologies, including AI-driven solutions, to enhance customer and business experiences.
- Partner with executive leadership to influence technology strategy and long-term digital transformation initiatives.
- Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, or a related field.
- 12+ years of progressive experience delivering and supporting enterprise technology solutions.
- Proven experience leading large-scale customer-facing platforms, portals, or digital experience solutions.
- Strong hands-on leadership background with approximately 50% technical involvement and 50% people management responsibilities.
- Extensive experience with Salesforce CRM, including large-scale implementations and ongoing operations.
- Experience working with customer-facing B2B portals and external user platforms.
- Strong understanding of Salesforce ecosystem solutions such as Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud.
- Experience with Microsoft Dynamics 365 and Power Platform technologies.
- Demonstrated success leading portal modernization, digital transformation, or enterprise application modernization initiatives.
- Strong knowledge of solution architecture, integrations, APIs, cloud platforms, and enterprise technology ecosystems.
- Experience with Azure-based solutions and cloud application delivery.
- Familiarity with AI, automation, and emerging technology initiatives.
- Strong background in Agile methodologies, DevOps practices, and software development lifecycle management.
- Experience managing distributed teams, including offshore resources, vendors, and contractors.
- Excellent communication, stakeholder management, and executive presentation skills.
- Ability to lead through ambiguity, changing priorities, and fast-paced environments.
- Strong problem-solving, decision-making, and organizational skills.
- Background in SaaS, insurance claims, healthcare claims, supply chain, logistics, or other complex B2B environments is highly preferred.
- Hands-on technical foundation with prior experience as a developer, engineer, or architect before moving into leadership roles.
- Experience building, scaling, and supporting high-volume customer-facing web applications and portals.