Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced financial services environment in Torrance, California. This Long-term Contract position focuses on delivering dependable desktop and technical support, resolving day-to-day hardware and software issues, and ensuring a smooth user experience across Microsoft Windows systems. The ideal candidate brings strong troubleshooting ability, practical knowledge of Active Directory, and a responsive approach to managing service desk requests.

Responsibilities:

• Provide front-line technical assistance for desktop, laptop, and peripheral issues, delivering timely solutions for end users.
• Diagnose and resolve Microsoft Windows 10 and related system problems, escalating more complex incidents when necessary.
• Manage service desk tickets from initial intake through resolution, keeping users informed and documenting outcomes clearly.
• Support user account administration tasks within Active Directory, including access updates, password resets, and basic account maintenance.
• Troubleshoot common software, hardware, and connectivity issues to minimize downtime and maintain productivity.
• Install, configure, and maintain desktop applications and operating system settings in alignment with organizational standards.
• Assist with workstation setup, device replacements, and routine technical support activities across the local office environment.
• Maintain accurate records of incidents, recurring issues, and support actions to improve service efficiency and knowledge sharing.
• Hands-on experience providing help desk or desktop support in a detail-oriented environment.
• Working knowledge of Active Directory for basic user and access administration tasks.
• Proficiency supporting Microsoft Windows and Microsoft Windows 10 environments.
• Solid foundation in basic troubleshooting for hardware, software, and user-reported technical issues.
• Experience handling service desk tickets with strong attention to responsiveness and follow-through.
• Clear communication skills with the ability to assist users in a detail-oriented and customer-focused manner.
• Ability to prioritize multiple support requests and work effectively in a fast-paced setting.