Customer Service Representative

We are looking for a detail-oriented Customer Service Representative to support customer accounts in Simpsonville, South Carolina. This Long-term Contract position will serve as a key point of contact for quotations, order processing, returns, delivery updates, and account documentation while ensuring timely responses and accurate record handling. The ideal candidate brings strong communication skills, sound judgment, and the ability to coordinate effectively with internal teams and customers in a fast-paced environment.

Responsibilities:

• Oversee customer portal activity by monitoring incoming requests, purchase orders, and quality-related notifications, and ensure all required actions are completed within established response timelines.
• Examine quote requests for completeness, confirm that customer specifications and supporting documents are available, and coordinate submission to the estimating team for review.
• Prepare customer quotations following internal approval, send proposals within required turnaround times, and support pricing discussions between the customer and business development contacts.
• Compare incoming purchase orders against approved quotes or active agreements, identify any inconsistencies, and work directly with customers until corrected documentation is received.
• Route purchase orders for contract review, follow up with internal departments to prevent delays in order entry, and provide timely order acknowledgements to customers.
• Submit customer-driven engineering change requests to the appropriate teams, communicate cost and scheduling impacts, and implement approved changes accurately.
• Notify customers of shipment or delivery delays, provide clear status updates, and share practical recovery plans to address schedule impacts.
• Evaluate return requests in accordance with company guidelines, authorize material returns when appropriate, communicate applicable charges, and track the return process through completion.
• Supply documentation to finance to support debit and credit reconciliation activities and help resolve account-related discrepancies, including scorecard concerns.
• Strengthen team performance by sharing account knowledge, supporting cross-training efforts, and assisting with other related customer service duties as needed.
• Associate degree in Business Administration or comparable customer service experience.
• Demonstrated experience in a customer service or account support role involving documentation, order handling, or customer communications.
• Strong proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Effective verbal and written communication skills with the ability to interact professionally with customers and internal stakeholders.
• Solid organizational skills with the ability to manage multiple time-sensitive tasks and follow through on open issues.
• Ability to review detailed documents carefully, maintain accurate records, and resolve discrepancies efficiently.
• Experience supporting pricing, purchase order review, returns, reporting, or finance-related documentation is preferred.