Bilingual Travel & Accommodations Specialist

Bilingual Travel & Accommodations Specialist

Robert Half is seeking a Bilingual Travel & Accommodations Specialist to provide high-level customer service and assist guests with hotel, resort, transportation, and travel-related needs. This role is ideal for someone who is highly organized, customer-focused, and comfortable working in a fast-paced environment while managing multiple reservations and logistics at once.

Responsibilities:

• Serve as a primary point of contact for guests and provide information regarding accommodations, amenities, transportation, activities, and events.
• Answer incoming calls and assist with reservations, confirmations, special requests, and general inquiries.
• Provide professional customer service and respond to guest concerns in a timely and courteous manner.
• Assist with upselling accommodations, amenities, and services when appropriate.
• Coordinate airline, ferry, and ground transportation reservations.
• Manage transportation calendars and assign pick-up and transfer requests to drivers.
• Coordinate with third-party transportation providers when needed.
• Communicate with internal teams regarding guest arrivals, departures, travel changes, and logistics.
• Support travel arrangements for guests, executives, employees, contractors, and other approved travelers.
• Prepare and distribute reservation confirmations, arrival reports, and event-related reports.
• Update reservation systems and maintain accurate guest and travel information.
• Work closely with multiple departments to ensure a smooth guest experience.
• Perform additional duties and administrative support as needed.
• High school diploma or equivalent required.
• Previous experience in a call center, telemarketing, or customer service environment is preferred.
• Strong verbal communication skills with the ability to remain calm, courteous, and persuasive during phone interactions.
• Comfortable handling outbound calling activity in a goal-oriented setting.
• Working knowledge of CRM platforms and customer record management systems.
• Basic proficiency with Microsoft Word, Microsoft Excel, and standard office computer applications.
• Ability to manage stressful situations professionally while maintaining accuracy and attention to detail.