We are looking for a dependable Receptionist to join a legal office in Providence, Rhode Island on a contract-to-permanent basis. This position is ideal for someone who communicates clearly, stays organized, and remains calm while assisting callers who may be upset or under stress. You will serve as the first point of contact for the office, helping create a welcoming experience while supporting daily front desk operations. Legal office experience is helpful, but candidates with strong administrative skills and an interest in growing within the legal field are encouraged to apply.
Responsibilities:
- Manage a multi-line phone system by answering incoming calls promptly and directing them to the appropriate staff members.
- Place outbound calls as needed by following established talking points and office guidelines while maintaining a courteous approach in every interaction.
- Welcome visitors and provide courteous front desk support to ensure a positive first impression of the firm.
- Record messages accurately, capture important details, and relay information to the correct team members without delay.
- Support routine administrative activities such as data entry, scheduling assistance, and basic clerical tasks using standard office software.
- Communicate with individuals who may be experiencing difficult situations and respond with patience, empathy, and composure.
- Maintain organized reception and common areas while helping the office run smoothly throughout the day.
- Prior experience in a receptionist, front desk, customer service, or administrative support role.
- Ability to handle a high volume of phone activity using a multi-line telephone system.
- Strong verbal communication skills with a detail-oriented and approachable demeanor.
- Careful attention to detail when taking messages, documenting information, and completing routine tasks.
- Basic computer proficiency, including comfort with standard office programs and data entry.
- Ability to stay calm, organized, and effective when interacting with distressed or emotionally charged callers.
- Legal office experience is a plus, but not required.
- Interest in a long-term opportunity with potential for growth based on performance.